Terms and Conditions

Premium Bus Services has a reputation of providing an excellent customer experience, with a reliable, on-time, and stress-free service, and as such dates tend to get booked out very quickly, as much as a year in advance. Hence, bookings are taken on a first-in firstserved basis, so please book quickly to avoid disappointment.

In a booking with more than one passenger, the ‘lead passenger’ will be deemed to have accepted these terms and conditions on behalf of all passengers within the booking. The ‘lead passenger’ is the passenger who makes the booking on behalf of all passengers in a multi-passenger booking.

Passengers should not consider their booking confirmed until full payment has been made. Premium Bus Services reserves the right to cancel any booking should full payment not be received prior to 42 days from departure. In the case of bookings made within 42 days of departure, the full cost of the booking will be payable within 7 days of the date the booking was made, and definitely prior to departure.

On confirmation of your booking, subject to availability and at Premium Bus Services discretion, Premium Bus Services will reserve your place(s) on your selected service. It is your (or on bookings involving more than one person, the lead passenger’s) responsibility, as the customer, to check the accuracy of your booking including your travel dates and departure times.

It is your responsibility to be present at the departure point and ready for departure not less than 15 minutes prior to the specified departure time. Premium Bus Services will not be liable for any service that departs or returns later than its specified time, and will use its best efforts to ensure that departure and return times are met. Under no circumstances can Premium Bus Services be held responsible for any delay, deviation or cancellation due to extreme weather or traffic conditions.

Any request for a change of departure date or the time of your booking must be made in writing and sent via email to admin@premiumbuses.com.au. Changes will be subject to availability and the discretion of Premium Bus Services.

Any request for cancellation of your booking must be made in writing and sent via email to admin@premiumbuses.com.au. When written notification has been received, a cancellation fee will be levied at the discretion of Premium Bus Services. The amount of any cancellation fee will be dependent on various factors including the number of days prior to the departure date of the service. Unfortunately cancellation fees are necessary in the travel sector as they cover some of the non-refundable overheads associated with operating our business.

Premium Bus Services standard cancellation fees are:

  • $100 (if cancellation is notified within 14 days of departure)
  • $150 (if cancellation is notified within 7 days of departure)

Premium Bus Services reserves the right to alter or substitute the type of vehicle to be used for each service at its discretion.

Premium Bus Services operates a No Smoking Policy in all their vehicles, and prohibits the consumption of food and drink in vehicles.

You must comply with the authority of the Premium Bus Services representative and the laws and regulations applicable in NSW and Australia. If you do not do so, you may, at the discretion of the Premium Bus Services representative, be asked to leave the vehicle. No refunds will be issued in such circumstances.

Premium Bus Services does not tolerate any form of abuse, verbal or otherwise, of its personnel. Any person abusing or threatening Premium Bus Services representatives will automatically forfeit their right to onward travel and any associated refund.

You are responsible for looking after your personal belongings whilst travelling. Premium Bus Services cannot be held responsible for any personal belongings left behind in ourvehicles.

There is no travel insurance cover included in any service provided by Premium Bus
Services. It is recommended that you take out insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel.