About Us

About Premium Bus Services: Your Trusted Partner in Transportation

Premium Bus Services, based in Newcastle, is a locally owned and operated family business founded in 2008 by proprietor Michelle Hadaway (pictured above). From humble beginnings the business has expanded into Newcastle’s primary transport provider for small to medium sized group movements, particulary specialising in Airport and Cruise Transfers, and also Private Day Tours.
Premium Bus Services at all times strives to build its reputation on the back of service excellence and customer focus:
“We firmly believe in serving our customers as if they were our family. Our experienced team strives to provide excellence in the customer experience, with a reliable, on-time, and stress-free service. Pricing is also an essential element, so we are always mindful about our customers enjoying the benefits of the most competitive rates in Newcastle.” – Michelle (owner)
For local travellers we provide Newcastle Airport transfers, to and from the surrounding region and suburbs, at very cost effective rates.

For outbound and inbound travellers, we provide seamless and stress-free transfers to and from the major domestic & international air and cruise terminals:

We have also become a very popular solution for social groups requiring private hirings, guided scenic tours, vineyard & winery tours, concert transfers, wedding transportation, etc.
Premium Bus Services is also an active participant in the local tourism industry, and an avid supporter of the wider tourism bodies:
Our fleet caters for all group sizes up to 24 passengers per vehicle, with a good selection of vehicle types and sizes which can be tailored to suit each customers needs.

We Are All About Excellent Customer Service.
Here's What Our Clients Had To Say

Would highly recommend premium bus services to any individual person/s or group that needs transportation. We recently used Premium for airport transfers to and from Sydney airport for 21 people. From making our initial enquires, quotes,booking and staff interaction we can’t fault this business. We will all definitely use your business again and thanks to Natasha, Mike and Grahame for making part of our holiday go so smoothly.

Sarah Dryburgh

Thoroughly impressed on time driver was very friendly and helpful.
From booking to arrival at my destination, was a pleasure to do business. Thank you

Petra Michele Diamanté

Premium bus service was absolutely amazing 5 star service!! They arrived early waited until everyone was ready to go drove 10 of us to Sydney cruise terminal.

They then pick us back up from Sydney cruise terminal and drove us back to Newcastle
The drivers where friendly and drove us there with no issues

As we go on a cruise every year we will definitely be booking every year with them

Ashley Blundell

Thank you Natasha and Jono.

Quick response, friendly service, no waiting time at airport, on time pick-up and comfortable transport.

Im sure I’ll use Premium Bus service again for my next holiday😊

Miwa Haas

Excellent service. Picked up on time. No stress for us. Dropped right at the ship we were due to board. Have already recommended you on to friends who are travelling next March.

Sharon Dennis

Our dealings with this Company have been promptly and politely attended to. The driver made the whole job of collecting us from the International Cruise Centre and delivering us home seem effortless.

Lynne Hunt

An excellent service and pick up on time, exceptionally clean vehicles and polite and friendly drivers, would certainly recommend Premium Bus Services to anyone travelling to Airport tranfers - will surely be using them again. Thank You

Joyce Paterson

Thank you for our transfer from Sydney International Airport. After spending far too long flying & no sleep it was such a relief to see th Premium Bus Services sign & a big thank you for a perfectly safe journey back home to Newie. Have already recommended you to our travel agent & will definitely use your service again

Sharon Anne

Reliable, prompt and professional service. Staff terrific. Nothing seems too hard. Safe drivers. Won't look anywhere else in future.

Louise Skeen

Fantastic service, on time and efficient. Have used Premium bus services several times now and have been happy each time.

Nicole Battle

I cannot recommend Premium Bus services enough both the office staff and drivers were exceptional people and very friendly and professional. I will be using this service for my own personal travel requirements as well as business. And I will be telling all of my staff friends and family about this service. 5 stars

Sandra Brown - Strudwick

We had a fantastic time in the vineyards using Premium Bus Services yesterday. Our driver Michelle was so lovely and professional. Everything ran so smoothly and we would definitely use them again!

Nathalie Levick

We have used Premium Bus Services on two occasions for airport transfers and the drivers Grahame and Michael were both very professional, courteous and on time. The trip is extremely well priced and the buses are clean and comfortable.

I highly recommend this company and I will definitely use them again and have already recommended them to family and friends.

Enza Campbell

My wife and I recently used Premium Bus Services to take us and our 3 boys to and from Sydney airport for a recent holiday. We were provided with a friendly, efficient and stress-free service that was great value. I highly recommend using their services!

Simon Grant

I have now used Premium Bus Services a number of times now and would highly recommend this service to anyone. The drivers are very polite and punctual and the bus are clean and tidy. A Excellent and friendly service.

Steve Tuckerman

What a brilliant service! Michelle is extremely helpful and friendly. Our trip to Sydney airport was exceptional.

The service was punctual, great value,
and nothing was a bother....best way to travel to the airport. I recommend Premium Bus Service! Thank you Michelle, cheers

Robyn Lee Hill-Smith

I highly recommend premium bus service! Michelle was on time, professional and patient when we were delayed from our flight. Michelle was friendly and took all the stress out of our trip home.

Sharnnah Summers

We can’t speak highly enough of premium bus services. Our family used them on two seperate occasions to the airport and both times the service was prompt, friendly and stress free. We will definitely be using them again and recommend them to all our family and friends. Special mention to Grahame he was lovely 😊

Jenny Barbour

We used Premium Bus Services to get us from Cameron Park to Sydney airport and back. Michelle could not have been more helpful and was extremely accommodating when we had to change arrangements and go at a difficult hour. Very cheerful, very punctual and very safe. For the trip home, our flight got cancelled the day before we were to come home, and I had to contact Michelle to tell her we would be back a day late. While she was already booked, she found us a replacement transfer home quickly. So helpful at a stressful time. I could not recommend Michelle and Premium Bus Services highly enough.

Michael Mowbray

We used premium bus service to take us to our cruise recently. Even when the cruise was late due to a medical emergency they changed their plans to accommodate. We had a 5 year old travelling with us and they even kept hold of the car seat we needed while we were away to ensure we had it on the way back. Will definitely use them for our next trip.

Michelle West

Michelle and her team at Premium Bus Services are awesome, always friendly and help me out when I organise private Vineyard tours for work colleagues and/or friends. Premium Bus Services are my go to hire company, whenever I organise a Vineyard tour.

Jeremy Fussell

Our family has used Premium Bus Services on many occasions , we have found them very helpful and their customer service is second to none. We used them for our airport transfer for our last holiday , both taking us to the airport plus picking us up after our trip ... yes we would certainly recommend this excellent service.

Allen Hardes

What a Great service , thanks Michelle for picking our family up of 18 all over Newcastle and to get us to the International airport for family holiday to Phuket in jan and picked us up at the airport and brought us all back home safe to Newcastle.
Thanks Kelly from Fletcher

Kelly Lowery Sutton Ciarrocchi

Thanks to Premuim Buses, and particularly Michelle for a great service. My group was transported both to and from the hunter Valley over a week and the journey in both directions was safe, efficient and fun! Great job Michelle - thanks very much!

Adam Leni Moodie

Premium Bus Service took our group of 20 ladies to Sydney for return cruise ship transfers. They were fantastic, everything right from the initial booking and the transfers itself. First class service,communication was great, drivers professional and friendly. I will definitely be using them again - Thank you to Michelle, Richard and the team

Natalie Vogtmann